Seasonal Retail Associate: BOPS & In-Store Concierge

Macy's; Holyoke (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Performance incentives

Annual merit review

Employee assistance program

Job summary

Macy's is hiring a Seasonal Retail At Your Service Associate at Holyoke Mall. You will help customers, handle purchases and returns, and support BOPS and order pickups. The role requires flexibility for evenings, weekends, and holidays, with a focus on creating an inviting shopping experience.

You’ll work to meet sales goals, maintain a clean, organized space, and use store systems to complete transactions while delivering genuine hospitality to every guest.

Qualifications

• Retail or customer service experience preferred.
• Ability to handle multiple tasks and stay organized.
• Basic English communication skills.

Responsibilities

• Assist customers with purchases and returns.
• Support Buy Online Pickup In Store (BOPS) and order pickups.
• Keep areas clean, organized, and inviting.
• Proficient in POS systems and processing transactions.
• Provide friendly, personalized service.

Skills

Customer service

Cash handling

Multitasking

Communication

Job description

Macy's is hiring a Seasonal Retail At Your Service Associate at Holyoke Mall. You will help customers, handle purchases and returns, and support BOPS and order pickups. The role requires flexibility for evenings, weekends, and holidays, with a focus on creating an inviting shopping experience.

You’ll work to meet sales goals, maintain a clean, organized space, and use store systems to complete transactions while delivering genuine hospitality to every guest.