Seasonal Resort Guest Experience Coordinator

Island-Hospitality-Management; North Java (NY); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Referral bonus program

Seasonal now and later bonus

Equal Opportunity Employer

Job summary

Island Hospitality is seeking a Guest Services Coordinator for a seasonal role at one of our resort properties in New York. You will act as the face of the office, handling guest inquiries, coordinating front-desk tasks, and supporting administrative functions.

Responsibilities include greeting guests, processing check-ins/outs, and maintaining records. Prior resort/administrative experience is preferred, with flexibility in scheduling based on occupancy and season.

Qualifications

• Proficient with Microsoft Office applications and basic internet use.
• Excellent written and verbal communication skills are required.
• Must be approachable and provide high-quality guest service.
• Prior administrative experience is preferred.
• Experience in resort or hotel front desk is a plus.

Responsibilities

• Greet guests and establish rapport at the resort office.
• Field comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for reservations.
• Perform general administrative duties (phones, typing, filing).
• Maintain resort records, reports, and files.
• Prepare and distribute resort communications (reminders, notices).
• Ensure office supplies are stocked and place supply orders as needed.
• Assist with preparation of marketing materials.

Skills

MS Office

Email & Internet

Customer service

Written & verbal comms

Administrative support

Job description

Island Hospitality is seeking a Guest Services Coordinator for a seasonal role at one of our resort properties in New York. You will act as the face of the office, handling guest inquiries, coordinating front-desk tasks, and supporting administrative functions.

Responsibilities include greeting guests, processing check-ins/outs, and maintaining records. Prior resort/administrative experience is preferred, with flexibility in scheduling based on occupancy and season.