Seasonal Remote CX Representative - Gear Credit

Stio; Jackson (WY); Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Gear Test credit

WFH equipment package

Job summary

Stio is seeking Seasonal Customer Experience Representatives to provide outstanding service by phone, email and chat. You will work with distribution centers and customers, with a focus on timely responses and strong product knowledge.

Remote or in-office options are available, with preferred proximity to a Mountain Studio. Starting September 2026, the part-time, hourly role offers less than 20 hours per week, a $18/hour starting wage, holiday pay, a $500 Gear Test credit, and a seasonal

Qualifications

• High School diploma or equivalent required; college degree preferred.
• Intermediate computer and typing skills required.
• Proficiency with Google Workspace and Microsoft Products preferred.
• Previous experience in customer service preferred.
• Outdoor apparel knowledge preferred.
• Excellent communication skills and a positive attitude.
• Versatility and ability to collaborate with a team.
• Attention to detail and strong organizational skills required.

Responsibilities

• Communicate daily via phone, email and chat with customers and coworkers
• Actively manage the customer support conversation queue
• Effectively answer customer inquiries in a timely manner and within required KPIs
• Understand and articulate Stio product information and processes with ease
• Uphold agent performance standards in Gladly accordingly

Skills

Communication

Organization

Teamwork

Initiative

Attention to detail

Outdoor apparel knowledge

Customer service

Adaptability

Education

High School diploma or equivalent

College degree preferred

Tools

Google Workspace

Microsoft Office

Job description

Stio is seeking Seasonal Customer Experience Representatives to provide outstanding service by phone, email and chat. You will work with distribution centers and customers, with a focus on timely responses and strong product knowledge.

Remote or in-office options are available, with preferred proximity to a Mountain Studio. Starting September 2026, the part-time, hourly role offers less than 20 hours per week, a $18/hour starting wage, holiday pay, a $500 Gear Test credit, and a seasonal