Remote Seasonal Customer Experience Rep | Outdoor Gear

Stio®; Jackson (WY); Hybrid; USD 20,457 - 29,136; Part time

Benefits offered by this job

Paid Sick Time

Holiday Pay

Gear Test credit

Stio WFH equipment package

Job summary

An outdoor apparel company in Jackson, Wyoming is looking for Seasonal Customer Experience Representatives. This role involves providing excellent customer service via phone and email, requiring communication skills, attention to detail, and intermediate computer skills. Starting wage is $18/hour with flexible scheduling. The position is temporary until March 2026, offering a chance to work in a collaborative environment while engaging with customers.

Qualifications

• High School diploma or equivalent required, college degree preferred.
• Intermediate computer and typing skills required.
• Proficiency with Google Workspace and Microsoft Products preferred.
• Previous experience in customer service preferred.
• Outdoor apparel/apparel knowledge preferred.
• Excellent communication skills and a positive attitude expected.
• Versatility, demonstrated initiative, and the ability to collaborate with a team required.
• Attention to detail and strong organizational skills required.

Responsibilities

• Communicate daily via phone, email and chat with customers and coworkers.
• Actively manage the customer support conversation queue.
• Effectively answer customer inquiries in a timely manner and within required KPIs.
• Understand and articulate Stio product information and processes with ease.
• Uphold agent performance standards in Gladly accordingly.

Skills

Excellent communication skills

Attention to detail

Intermediate computer and typing skills

Customer service experience

Versatility and initiative

Education

High School diploma or equivalent

College degree preferred

Tools

Google Workspace

Microsoft Products

Job description

An outdoor apparel company in Jackson, Wyoming is looking for Seasonal Customer Experience Representatives. This role involves providing excellent customer service via phone and email, requiring communication skills, attention to detail, and intermediate computer skills. Starting wage is $18/hour with flexible scheduling. The position is temporary until March 2026, offering a chance to work in a collaborative environment while engaging with customers.