Seasonal Remote Customer Support Specialist

Swimoutlet.com; Olde West Chester (OH); Remote; USD 22,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Remote work

Training & development

Competitive pay

Ergonomic desk

Job summary

SwimOutlet.com is seeking a Seasonal Customer Support Representative to serve as the warm, friendly voice for both SwimOutlet.com and Everyday Yoga. You’ll guide customers, answer questions about orders, address concerns, and help them choose swimming gear or yoga mats.

Training is provided, with multiple shifts and a remote-first approach. The role emphasizes customer care, product knowledge, and teamwork in a fast-paced ecommerce environment offering employee discounts, paid training, and

Qualifications

• 1+ year of customer service experience (call center or related field).
• Excellent written and verbal communication skills.
• Ability to multitask and manage time effectively.
• Familiarity with ecommerce platforms is a bonus.

Responsibilities

• Respond to customer inquiries via phone, email, sms/chat in a timely and friendly manner.
• Assist customers with product selection, order placement, and post-order concerns.
• Navigate internal systems to look up customer accounts and process orders.
• Work collaboratively with our team to continuously improve the customer experience.
• Stay updated with product knowledge and company offerings.
• Escalate priority issues and log call information per procedures.
• Foster a constructive work environment that promotes teamwork.
• Adhere to all regulations, policies, and work procedures.
• Other duties and projects as assigned.

Skills

Customer service experience

Communication skills

Multitasking

E-commerce familiarity

Job description

SwimOutlet.com is seeking a Seasonal Customer Support Representative to serve as the warm, friendly voice for both SwimOutlet.com and Everyday Yoga. You’ll guide customers, answer questions about orders, address concerns, and help them choose swimming gear or yoga mats.

Training is provided, with multiple shifts and a remote-first approach. The role emphasizes customer care, product knowledge, and teamwork in a fast-paced ecommerce environment offering employee discounts, paid training, and