Remote Customer Support Specialist — Wellness and Swim Gear

Spiraledge, Inc; Olde West Chester (OH); Hybrid; USD 22,000 - 25,000; Part time

Benefits offered by this job

Team discounts

Remote work arrangements

Training & development

Flexible shifts

Competitive pay

Private workspace setup

Ergonomic desk and chair

Job summary

Spiraledge, Inc. is seeking a Seasonal Customer Support Representative to be the warm, friendly voice for SwimOutlet.com and Everyday Yoga. You will guide customers, answer questions about orders, address concerns, and help them choose swimming gear or yoga mats.

Join a remote-friendly team with paid training, flexible shifts, and opportunities to grow. This position offers competitive pay and a supportive work environment throughout the season.

Qualifications

• 1+ year of experience in customer service, call center or related field.
• Excellent written and verbal communication skills.
• Ability to multitask and manage time effectively.
• Familiarity with e-commerce platforms is a bonus.

Responsibilities

• Respond to customer inquiries via phone, email, sms/chat in a timely and friendly manner.
• Assist customers with product selection, order placement, and post-order concerns.
• Navigate internal systems to look up customer accounts and process orders.
• Work with the team to constantly improve the customer experience.
• Stay updated with product knowledge and company offerings.
• Escalate priority issues and log call information per procedures.
• Foster a constructive work environment that promotes teamwork.
• Adhere to regulations, policies, and procedures.
• Other duties and projects as assigned.

Skills

Customer service

Communication skills

Multitasking

E-commerce familiarity

Job description

Spiraledge, Inc. is seeking a Seasonal Customer Support Representative to be the warm, friendly voice for SwimOutlet.com and Everyday Yoga. You will guide customers, answer questions about orders, address concerns, and help them choose swimming gear or yoga mats.

Join a remote-friendly team with paid training, flexible shifts, and opportunities to grow. This position offers competitive pay and a supportive work environment throughout the season.