Seasonal Remote Customer Support Specialist

SwimOutlet.com; Ohio; A distancia; USD 22.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work arrangements

Employee discounts

Training and development

Competitive pay

Private workspace

Ergonomic desk setup

Calm work environment

Reliable internet

Descripción de la vacante

SwimOutlet.com, part of Spiraledge, seeks a Seasonal Customer Support Representative to be the friendly voice for both SwimOutlet.com and Everyday Yoga. You will guide customers, answer questions about orders, address concerns, and help them choose swimming gear or yoga products.

Remote-first workplace with flexible shifts and onboarding training. Ideal candidates have a passion for helping people, 1+ year in customer service, and strong written and verbal communication.

Formación

• Experience in customer service, call center or related field.
• Strong writing and spoken communication skills.
• Ability to multitask and manage time effectively.
• Familiarity with ecommerce platforms is a bonus.

Responsabilidades

• Respond to customer inquiries via phone, email, sms/chat in a timely and friendly manner.
• Assist customers with product selection, order placement, and post-order concerns.
• Navigate our internal systems to look up customer accounts and process orders.
• Work collaboratively with our team to constantly improve the customer experience.
• Stay updated with product knowledge and company offerings.
• Escalate priority issues and log call information as per our procedures.
• Foster a constructive work environment that promotes teamwork.
• Adhere to all our regulations, policies, and work procedures.
• Other duties and projects as assigned.

Conocimientos

Customer service

Call center experience

Excellent communication

Descripción del empleo

SwimOutlet.com, part of Spiraledge, seeks a Seasonal Customer Support Representative to be the friendly voice for both SwimOutlet.com and Everyday Yoga. You will guide customers, answer questions about orders, address concerns, and help them choose swimming gear or yoga products.

Remote-first workplace with flexible shifts and onboarding training. Ideal candidates have a passion for helping people, 1+ year in customer service, and strong written and verbal communication.