Seasonal Remote Customer Support Specialist

Williams-Sonoma, Inc.; Memphis (TN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

$15.00/hr

Incentives & bonuses

Training & career growth

Employee discounts (up to 40% off)

Job summary

Williams-Sonoma, Inc. in Memphis, TN is seeking Seasonal Full Time Customer Service Representatives to answer inquiries via phone and deliver empathetic resolutions. Remote roles are available with a strong emphasis on integrity, problem-solving, and customer delight.

You'll handle problem-solving, returns and adjustments, and contribute to ongoing improvements in the customer experience while enjoying employee discounts and incentives during the holiday season.

Qualifications

• 1+ years of customer service experience (retail, call center, or hospitality preferred).
• Strong communication skills and de-escalation ability.
• Problem-solving mindset with fast adaptation.
• Integrity and reliability; work with confidentiality.
• Comfortable in a fast-paced environment with performance goals.
• Tech-savvy; able to navigate multiple systems and multitask.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Listen actively and provide clear, accurate, empathetic resolutions.
• Handle escalations professionally to a smooth resolution.
• Apply critical thinking to troubleshoot issues and offer solutions.
• Approve adjustments, returns, or other resolutions within guidelines.
• Follow up with customers to ensure complete satisfaction.

Skills

Customer service experience

Strong communication

Problem-solving mindset

Integrity and reliability

Fast-paced adaptability

Tech-savvy

Job description

Williams-Sonoma, Inc. in Memphis, TN is seeking Seasonal Full Time Customer Service Representatives to answer inquiries via phone and deliver empathetic resolutions. Remote roles are available with a strong emphasis on integrity, problem-solving, and customer delight.

You'll handle problem-solving, returns and adjustments, and contribute to ongoing improvements in the customer experience while enjoying employee discounts and incentives during the holiday season.