Seasonal Remote Customer Support Specialist

Williams-Sonoma, Inc.; Madison (WI); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Incentives and bonuses

Training and career opportunities

Job summary

Williams-Sonoma, Inc. is seeking Seasonal Full-Time Customer Service Representatives. Remote roles are available in Madison, WI, with applications accepted until September 30, 2026.

You will be the first point of contact for customer inquiries by phone, listening attentively and delivering clear, empathetic resolutions. Ideal candidates have 1+ year of customer service experience, strong communication, problem-solving skills, integrity, and the ability to thrive in a fast-paced environment while

Qualifications

• 1+ years of customer service experience
• Strong communication skills - de-escalate and resolve issues professionally
• Problem-solving mindset
• Integrity and reliability
• Comfortable working in a fast-paced environment with performance goals
• Tech-savvy - navigate multiple systems and multitask efficiently

Responsibilities

• Serve as the first point of contact for customer inquiries via phone
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions
• Handle escalations with professionalism, ensuring a smooth resolution process
• Apply critical thinking to troubleshoot issues and offer appropriate solutions
• Approve adjustments, returns, or other resolutions within established guidelines
• Follow up with customers to ensure complete satisfaction and issue solutions

Skills

Customer service

Communication skills

Problem-solving

Integrity

Fast-paced environment

Tech-savvy

Job description

Williams-Sonoma, Inc. is seeking Seasonal Full-Time Customer Service Representatives. Remote roles are available in Madison, WI, with applications accepted until September 30, 2026.

You will be the first point of contact for customer inquiries by phone, listening attentively and delivering clear, empathetic resolutions. Ideal candidates have 1+ year of customer service experience, strong communication, problem-solving skills, integrity, and the ability to thrive in a fast-paced environment while