Remote Customer Support Specialist

Williams-Sonoma, Inc.; Memphis (TN); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Employee discounts and perks (up to 40

Competitive pay starting at $15.00/hr

Job summary

Williams-Sonoma, Inc. is hiring Customer Service Representatives for full-time, remote Tennessee-based work. You will be the first contact for customer inquiries by phone, delivering empathetic resolutions and professional handling of escalations from home.

You’ll follow policies, protect data, and stay updated on product information while supporting team-led process improvements. The role requires 1+ year in customer service, strong communication, and a problem-solving mindset.

Qualifications

• 1+ year in customer service (retail, call center, or hospitality).
• Able to de-escalate and resolve issues professionally.
• Comfortable working from home with performance goals.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.
• Uphold company values by providing honest, ethical, and transparent support.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.
• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.

Skills

Customer service

Communication

Problem solving

Integrity

Fast-paced environment

Tech-savvy

Job description

Williams-Sonoma, Inc. is hiring Customer Service Representatives for full-time, remote Tennessee-based work. You will be the first contact for customer inquiries by phone, delivering empathetic resolutions and professional handling of escalations from home.

You’ll follow policies, protect data, and stay updated on product information while supporting team-led process improvements. The role requires 1+ year in customer service, strong communication, and a problem-solving mindset.