Seasonal Remote Customer Service Pro (Oct–Jan)

The Paper Store; Acton (MA); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Remote after training

Job summary

The Seasonal Customer Service Representative role at TPS Group Holdings in Acton, MA supports customers with orders, products, gift cards, returns, loyalty programs, and more during the peak season.

You will handle calls and tickets, resolve issues, guide order placement, and coordinate with stores and the distribution center. Training occurs in Acton before remote work begins, with optional extended engagement based on performance.

Qualifications

• Previous customer service, retail, call center, or other customer-facing experience.
• Strong verbal communication and active listening skills.
• Ability to stay composed during high holiday volume and busy periods.
• Comfortable navigating multiple computer programs and learning new systems.
• Availability for the full seasonal assignment and holiday Saturday coverage.
• Must complete approximately one full week of in-person training in Acton, MA before remote work.

Responsibilities

• Answer inbound calls and respond to tickets professionally and courteously.
• Assist with order issues, including shipments, returns, and billing questions.
• Provide accurate product and policy information to customers.
• Manage account requests and order status updates.
• Guide customers through website navigation and place orders when needed.
• Coordinate with stores and distribution on BOPIS and order fulfillment.
• Follow up on issues to ensure timely resolution.
• Collaborate with internal teams to resolve concerns and prevent recurring problems.
• Assist with seasonal needs for Marketing, E-commerce, and Operations teams.

Skills

Customer service experience

Communication skills

Active listening

Problem solving

Organization

Job description

The Seasonal Customer Service Representative role at TPS Group Holdings in Acton, MA supports customers with orders, products, gift cards, returns, loyalty programs, and more during the peak season.

You will handle calls and tickets, resolve issues, guide order placement, and coordinate with stores and the distribution center. Training occurs in Acton before remote work begins, with optional extended engagement based on performance.