Seasonal Remote Customer Experience Associate

Socket.dev; United States; On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Hourly wage $18

Job summary

Tecovas seeks Seasonal Customer Experience Associates to ensure outstanding interaction with our brand and products. You will be on the front line of our customer experience function and help shape strategy for a rapidly-growing brand.

Role requires flexibility for extended holiday hours and weekends. Training Oct 12–23, 9am–1pm CT. Temporary through Jan 16, with potential to become permanent based on performance. Remote position available to candidates located in the United States.

Qualifications

• BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field.
• Retail or customer-facing job experience
• Independent, results-driven work ethic
• Ability to manage difficult customer situations in a calm, positive manner
• Comfort with ambiguity and working in a fast-paced startup environment
• Utmost character, honesty, and humility

Responsibilities

• Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone
• Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues
• Provide thoughtful advice to questions related to product, including style, fit, and customer-specific recommendations
• Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and future Tecovas team members
• Gain gross-functional experience in sales, events, marketing, and other customer-facing functions as desired
• Partner with leadership team to create and execute new policies, procedures and customer retention programs
• Maintain excellent daily metrics and CSAT.
• Consistently represent the team in culture, attitude, and expertise and fully embody Tecovas' core values.

Skills

Retail experience

Customer-facing

Calm under pressure

Ambiguity tolerance

Strong communication

Education

BA/BS degree preferred

Job description

Tecovas seeks Seasonal Customer Experience Associates to ensure outstanding interaction with our brand and products. You will be on the front line of our customer experience function and help shape strategy for a rapidly-growing brand.

Role requires flexibility for extended holiday hours and weekends. Training Oct 12–23, 9am–1pm CT. Temporary through Jan 16, with potential to become permanent based on performance. Remote position available to candidates located in the United States.