Remote Seasonal TAC Specialist – Technical Help Desk

SUPERIOR; Santa Fe Springs (CA); On-site; USD 28,929 - 37,195; Part time

Benefits offered by this job

Gain hands-on experience in a remote technical support environment

Build skills supporting real-world systems and users

Opportunity for future seasonal or long-term consideration based on performance

Job summary

A leading technical support company is seeking a Seasonal TAC Specialist for a remote position. This role involves providing technical support through various channels and ensuring customer satisfaction during busy seasons. The ideal candidate has a background in technical support, strong communication skills, and is well-versed in using ticketing systems. This is an opportunity to gain valuable experience and potentially secure future roles within the organization.

Qualifications

• Prior experience in technical support, help desk, or customer support.
• Reliable internet connection and ability to work remotely.
• Availability to work seasonal schedules as business needs require.

Responsibilities

• Provide technical support via phone, email, and/or ticketing systems.
• Troubleshoot hardware, software, and basic network issues.
• Communicate clearly and professionally with users and internal teams.

Skills

Technical support experience

Ticketing system experience

Strong communication skills

Ability to troubleshoot systematically

Tools

ServiceNow

Zendesk

Jira

Job description

A leading technical support company is seeking a Seasonal TAC Specialist for a remote position. This role involves providing technical support through various channels and ensuring customer satisfaction during busy seasons. The ideal candidate has a background in technical support, strong communication skills, and is well-versed in using ticketing systems. This is an opportunity to gain valuable experience and potentially secure future roles within the organization.