Seasonal Enrollment Lead (In-Office)

Milliman, Inc; Omaha (NE); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

EAP (Employee Assistance Program)

401(k) plan with company match

Paid Time Off (PTO)

Transit/parking pre-tax benefits

Job summary

Milliman in Omaha, Nebraska is seeking a dedicated enrollment support lead for the seasonal period. The role centers on guiding Enrollment Specialists, answering complex questions, and ensuring accurate enrollment processing.

You will train peers on new processes, share best practices, and escalate higher‑level issues with empathy while upholding Milliman's standards for quality and client service.

Qualifications

• Minimum of a high school diploma or GED; education verified on offer
• Minimum of 2 years of professional work experience
• Strong communication and listening skills to build relationships with Enrollment Specialists, brokers, clients, employees, and carriers
• Ability to communicate clearly and confidently in direct situations
• Experience in enrollment, customer service, or benefits knowledge preferred
• Senior specialist/mentor/trainer experience in call center or customer service is a plus
• Experience in health insurance employee benefits is a plus
• Strong teamwork and collaboration skills; resilient in fast-paced seasonal environment
• Curiosity and willingness to learn and adapt to new ideas
• Comfort with CRM tools and technology

Responsibilities

• Serve as a lead specialist and resource for Enrollment Specialists during the in-office seasonal enrollment period
• Provide day-to-day support by answering questions and clarifying processes
• Help with training and knowledge sharing during system updates or client requirements
• Support Enrollment Specialists by sharing best practices and troubleshooting issues
• Handle or assist with escalated enrollment questions requiring attention to detail and empathy
• Demonstrate Milliman values through accuracy, responsiveness, and collaboration
• Review survey feedback and enrollment documentation to identify questions or process gaps
• Identify gaps or potential enrollments where applications have not been processed
• Assist with binding and autopay setup issues
• Organize daily work and prioritize tasks to support timely enrollment activities
• Assist with onboarding preparation by gathering information from internal teams
• Communicate recurring questions or workflow concerns to internal partners
• Collaborate with cross-functional teams to improve operational efficiency
• Navigate delicate situations with employees, employers, brokers, or carriers with empathy
• Escalate issues when additional review is needed

Skills

Relationship building

Communication

Problem solving

Mentoring

Training

Attention to detail

Empathy

Team player

Adaptability

Education

High school diploma or GED

Tools

CRM software

Job description

Milliman in Omaha, Nebraska is seeking a dedicated enrollment support lead for the seasonal period. The role centers on guiding Enrollment Specialists, answering complex questions, and ensuring accurate enrollment processing.

You will train peers on new processes, share best practices, and escalate higher‑level issues with empathy while upholding Milliman's standards for quality and client service.