Customer Success Specialist – SaaS & Benefits

Milliman; Omaha (NE); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Coverage

401(k) Plan

Discretionary Bonus Program

PTO

Holidays

Family Building Benefits

Paid Parental Leave

Life Insurance & AD&D

Short-Term and Long-Term Disability

Job summary

Milliman Omaha is seeking a Customer Success Representative to champion customer outcomes through training, onboarding, and ongoing communication. You will build strong relationships, deliver proactive support, and educate customers on Milliman’s value.

This role emphasizes collaboration, empathy, and a customer-first mindset to drive retention and success. The position is based in Omaha, Nebraska, onsite full-time, with benefits including medical, dental, vision, 401(k), PTO, and bonus

Qualifications

• 2+ years in Customer Success or related role
• Strong listening and communication skills
• Ability to train and educate customers
• Familiar with SaaS products and benefits administration (helpful)

Responsibilities

• Champion customer outcomes through training, onboarding, and ongoing communication
• Create retention strategies and demonstrate Milliman’s value at every touchpoint
• Foster key relationships to enhance customers’ experiences and improve internal efficiency

Skills

Relationship building

Active listening

Communication skills

Team collaboration

Customer success

SaaS experience

Bilingual English/Spanish

Job description

Milliman Omaha is seeking a Customer Success Representative to champion customer outcomes through training, onboarding, and ongoing communication. You will build strong relationships, deliver proactive support, and educate customers on Milliman’s value.

This role emphasizes collaboration, empathy, and a customer-first mindset to drive retention and success. The position is based in Omaha, Nebraska, onsite full-time, with benefits including medical, dental, vision, 401(k), PTO, and bonus