Seasonal Outdoor Retail Guide & Customer Service Pro

Orvis Company; Carmel (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

Orvis in Carmel, IN is seeking a Seasonal Retail Sales Associate to guide customers on outdoor adventures, outfit them for memorable experiences, and help create a welcoming store atmosphere.

Work alongside the Store Manager and Lead Retail Guide, delivering world‑class service through empathy, product knowledge, and friendly engagement, while merchandising and restocking to uphold standards.

Qualifications

• Friendly and inviting personality capable of building relationships, demonstrate care for customers and co-workers.
• Delivery of world-class customer service through empathy, critical thinking and customer centricity.
• Ability to develop in-depth knowledge of Orvis products and services, engage customers and to suggest product in an authentic and helpful manner.
• Entrepreneurial spirit and the ability to leverage assets across Orvis’ omnichannel retail platform.
• Current computer skills and the ability to learn and apply business programs.
• Ability to handle ambiguity, use sound judgement, and solve problems for customers.
• Creativity and visual merchandising skills are a plus.
• Utilizing time between customers to enhance store presentation through merchandising, maintaining standards, and restocking.
• Ability to reach, move, and handle merchandise in high and low areas, lift up to 30 pounds, and the stamina to execute floor sets.
• Maintain a safe, clean and orderly workspace by following all safety policies and procedures.

Responsibilities

• Create a store atmosphere that is welcoming and inclusive
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love

Skills

Customer service

Relationship building

Empathy

Product knowledge

Visual merchandising

Time management

Safety policies

Job description

Orvis in Carmel, IN is seeking a Seasonal Retail Sales Associate to guide customers on outdoor adventures, outfit them for memorable experiences, and help create a welcoming store atmosphere.

Work alongside the Store Manager and Lead Retail Guide, delivering world‑class service through empathy, product knowledge, and friendly engagement, while merchandising and restocking to uphold standards.