Seasonal Ops Manager – Front Desk & Housekeeping Lead

Pursuit Collection; Alaska; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Global team

Attractions access

Employee discounts

Wellness resources

Job summary

Pursuit Denali is seeking an Operations Manager for the Denali Cabins to support the Hotel Manager with daily property operations, front desk, housekeeping, and DBA guest services.

This hands-on leadership role ensures schedules, training, and performance management across teams, with a focus on guest satisfaction, safety, and seamless arrivals and departures during the spring/summer season.

Qualifications

• Demonstrated hospitality experience with supervisory responsibility (front desk, housekeeping, or rooms).
• Ability to train, schedule, coach, and manage seasonal staff.
• Knowledge of room readiness, guest-service procedures, and hotel operations.
• Experience supporting food and beverage service and events is a plus.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and manage competing priorities.
• Excellent interpersonal and guest-service skills.

Responsibilities

• Lead daily front desk operations, supervising staff and training.
• Oversee guest arrivals/departures including registrations and room assignments.
• Resolve guest complaints and coordinate transportation and information.
• Lead housekeeping staffing, scheduling, and quality standards.
• Coordinate room readiness with housekeeping and front desk.
• Train and support housekeeping staff on cleaning procedures and safety.
• Manage housekeeping inventories and maintenance coordination.
• Collaborate with F&B leadership to deliver guest experiences.
• Support DBA leadership with guest inquiries and check-in assistance.
• Monitor labor, supplies, and expenses to align with budgets.
• Ensure compliance with safety, sanitation, and alcohol service standards.
• Lead onboarding and performance management for front desk and housekeeping.
• Communicate with DBA leadership and logistics teams on guest information.

Skills

Hospitality management

Front desk operations

Housekeeping supervision

Staff training

Timekeeping

Budget awareness

Guest service

Communication skills

Tools

Property management systems

Timekeeping software

Job description

Pursuit Denali is seeking an Operations Manager for the Denali Cabins to support the Hotel Manager with daily property operations, front desk, housekeeping, and DBA guest services.

This hands-on leadership role ensures schedules, training, and performance management across teams, with a focus on guest satisfaction, safety, and seamless arrivals and departures during the spring/summer season.