Seasonal Operations Manager - Front Desk & Housekeeping

Pursuit Attractions and Hospitality, Inc.; Alaska; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Join an inclusive, global team

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and

Job summary

Pursuit Attractions and Hospitality, Inc. seeks an Operations Manager for Denali cabins, starting April 2027. This full-time seasonal role supports the Hotel Manager in daily property operations, focusing on front desk and housekeeping with DBA guest service support.

You’ll help with staffing, training, scheduling, and ensuring guest-ready accommodations across the property. Collaborate with food and beverage, DBA leadership, and maintenance to deliver superior guest experiences.

Qualifications

• Demonstrated hospitality experience with supervisory responsibility, particularly in front desk, housekeeping, or rooms operations.
• Strong leadership skills and the ability to train, schedule, coach, and manage seasonal employees.
• Working knowledge of room readiness, guest-service procedures, housekeeping standards, and general hotel operations.
• Familiarity with food and beverage service and the ability to provide operational support.

Responsibilities

• Lead daily front desk operations by supervising team members, managing schedules, training and coaching employees, and ensuring exceptional guest service, operational efficiency, and adherence to service standards.
• Oversee guest arrival and departure processes, including registration, room assignments, accessibility accommodations, record maintenance, payment processing, and coordination with other departments to ensure a seamless guest experience.
• Serve as the primary point of contact for guest relations by responding to comments, resolving complaints and service issues, communicating transportation and property information, and escalating significant concerns as needed to ensure timely and satisfactory resolution.
• Lead housekeeping operations by managing staffing, schedules, daily assignments, and quality standards to ensure guest accommodations and public spaces consistently meet cleanliness and presentation expectations.
• Oversee room readiness by coordinating with housekeeping and front desk teams, conducting inspections, and implementing corrective actions to maintain service and brand standards.
• Train and support housekeeping team members on cleaning procedures, sanitation practices, equipment use, and operational efficiency while assisting with room preparation and cleaning as needed.

Skills

Front desk leadership

Housekeeping supervision

Staff training

Guest service

Job description

Pursuit Attractions and Hospitality, Inc. seeks an Operations Manager for Denali cabins, starting April 2027. This full-time seasonal role supports the Hotel Manager in daily property operations, focusing on front desk and housekeeping with DBA guest service support.

You’ll help with staffing, training, scheduling, and ensuring guest-ready accommodations across the property. Collaborate with food and beverage, DBA leadership, and maintenance to deliver superior guest experiences.