Seasonal Operations Dispatch Staff

Beach Waterpark; South Padre Island (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A waterpark in Texas is seeking an Operations Dispatch Supervisor to manage dispatch staff and ensure guest safety while providing exceptional service. Responsibilities include overseeing lead dispatchers, managing schedules, and maintaining safety standards. Ideal candidates are friendly, outgoing, and at least 18 years old. This role requires strong leadership and communication skills, along with a successful completion of a swim-test and lifeguard certification course.

Qualifications

• Must be at least 18 years old.
• Required to maintain established performance levels.
• Must successfully complete a swim-test and lifeguard certification course.

Responsibilities

• Oversee lead dispatchers and ensure smooth operations.
• Provide exceptional service to guests.
• Delegate tasks to staff and ensure safety.
• Maintain staffing requirements and schedule efficiently.
• Monitor time cards and process time-off requests.

Skills

Customer service

Communication

Leadership

Problem-solving

Job description

Role Summary

Operations dispatch supervisors oversee the lead dispatchers, and other sub-departments in their section to ensure smooth operation and guest safety.

Duties

• Willingness to accept the most effective role.
• Providing guests with exceptional service.
• Delegates tasks to lead dispatchers.
• Ensuring guest safety.
• Ensures that staffing requirements are met and use staff efficiently.
• Maintaininghigh standardsof safety.
• Ensure that everyoneFs timecard is accurately representing their hours worked
• Ensure that time off requests are applied to the schedule, shift trade requests are reviewed and accepted/denied promptly
• Answering Dispatch phone to keep track of call ins, people who are late, and documented
• Keeping track of occurrence points allotted and providing/delegating verbal warnings promptly
• Making sure we have more than enough copies for the operating week.
• Answering Dispatch phone and answering questions about the park
• Checking for proper uniform before employee clocks in and providing uniform items needed at any point in the day
• Sending staff to the sections that need help as theyclock in
• Updating staff Excel sheets, scheduling info, and communicating regularly with staff services for anything they need.
• Assiststaffing manager in creating schedules, approving time off requests, and approving shift trades/drops/pick ups.
• Giving verbal or written warnings to staff membersneedingcorrective counseling.
• Overseeing Dispatch employees, ensuring dispatch staff isaccomplishingtheir assignments and meeting their responsibilities efficiently.
• Creating Excel/Word documents toassistwith managing or informing staff.
• Communicate with EMS, Police, Supervisors, and Management as needed tocomply withour Facilities EAP
• Effectively learn radio codes and communicate via radios

Qualifications

• Mustbe at least 18years old.
• Must be friendly and outgoing with a high customer service acumen.
• Required tomaintainestablished performance levels.
• Must successfully complete a swim-test and lifeguard certification course.

Physical Requirements

• Walking to and from your entire assigned area,climbingladders and stairs when necessary.
• Standing with or without movement for extended periods of time.
• Exposure to multiple, high-stress situations at any given time.
• Sitting for extended periods of time
• Bending, pushing, pulling, and lifting heavy objects.
• Must be able to push up to 50lbs andlift upto 20lbs.
• Mustfrequentlyuse hands/fingers to handle tools, orcontrols;andreach withhands and arms.