Security Dispatcher (Mid-Shift)

Holiday Inn Club Vacations Incorporated; Kissimmee, Northern (FL, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Matching 401K

Employee Assistance Program

Paid Time Off

Travel Benefits, Discounts & FREE Vac 

Tuition Reimbursement & Continuing Ed

Job summary

Holiday Inn Club Vacations Incorporated in Kissimmee, FL is seeking a dispatcher to ensure rapid communications across departments and help coordinate emergency and guest services. You will manage high‑volume calls, dispatch personnel via two‑way radios, and maintain detailed records to aid first responders and guest safety.

Qualifications include a high school diploma or GED, proficiency with Microsoft Office, and experience with dispatch systems. Bilingual applicants are a plus.

Qualifications

• High school diploma or GED required.
• Proficiency in Microsoft Office products.
• Bilingual a plus but not required.

Responsibilities

• Answer phones and radio calls promptly and professionally; dispatch information via two-way radios and phones, prioritizing and coordinating calls for service and emergency response.
• Monitor fire alarms and security systems (CCTV, video analytics); provide emergency instructions and support first responders.
• Maintain accurate records, logs, and dispatch reports; input and retrieve data; follow up on owner/guest concerns.
• Patrol premises, monitor entrances; secure exits and doors after end of operations; perform other duties as assigned.

Skills

Communication skills

Technical aptitude

Education

High school diploma or GED

Microsoft Office proficiency

Tools

Computer-aided dispatch systems

Job description

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

This position will be responsible for ensuring seamless communication and rapid response across all departments. This vital role demands a proactive individual with strong technical aptitude and exceptional communication skills to manage high-volume calls, dispatch personnel via two-way radio, and oversee a wide range of public safety and guest services communications. You'll be responsible for critical decision-making in emergency and non-emergency scenarios, providing vital information, maintaining meticulous records, and contributing directly to the safety and satisfaction of our community and first responders.

COMPANY BENEFITS

• Matching 401K
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
  

ESSENTIAL DUTIES AND TASKS

• Answer phones and radio calls promptly and professionally & Dispatch information via two-way radios and phones by Prioritizing and coordinating calls for service and emergency response. Operate computer-aided dispatch systems & Monitor and direct personnel using radio, siren, and paging systems.
• Monitor fire alarms and security systems (CCTV, video analytics) & Provide emergency instructions over the phone Support first responders through real-time coordination.
• Maintain accurate records, logs, and dispatch reports, Record service requests, inventory, and other dispatch data. Follow up on owner/guest concerns, provide clerical assistance. Use computer systems to input and retrieve data.
• Patrol premises, Monitor and authorize entrance of vehicles or people in the property, Secure all exits and doors after end of operations. Performs miscellaneous job-related duties as assigned.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

EDUCATION

• High school degree or GED required
• Proficiency in Microsoft Office products
• Bilingual a plus but not required.

CERTIFICATIONS & QUALIFICATIONS

• Obtain and maintain a current First Aid, CPR and AED certificate as required and render this medical attention when needed.
• Must Possess a current and Valid State driver’s license.

PHYSICAL DEMANDS:

While performing the duties of this job the employee may be required to sit or stand for extended periods of time. Will be required to bend, twist, reach, push, pull, and operate office machinery. Must be able to lift up to thirty pounds. Specific work assignments may change without notice. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.