DISPATCHER (Seasonal)_Park

Morgans Wonderland Management Company; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Morgans Wonderland Management Company is seeking a Security Dispatcher to monitor phone and radio traffic, dispatch units, and respond to calls for service in an outdoor amusement park environment.

The role includes documenting attendance, weather, and ride wait times, coordinating with alarm responders and authorities, and liaising with park management to ensure accurate, timely communications.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Ability to multi-task and work in an independent, fast-paced setting.
• Must be able to demonstrate excellent written, verbal, and listening skills.
• Will be required to sit for extended periods of time.
• Must be able to work varied shifts, including weekends, evenings, holidays, and complete non-routine tasks as assigned.

Responsibilities

• Monitor phone and radio traffic for calls for service and dispatch appropriate units.
• Make routine all-band announcements communicating attendance, ride operations, security statuses, and other pertinent information.
• Document and communicate park attendance, ride throughput, weather conditions, and ride wait times hourly to all park leadership and operational units.
• Document all events during calls for service electronically via Dispatch System.
• Monitor fire/security alarm system for triggered alarms and coordinate with alarm company, local authorities, and park security units to respond.
• Identify and report suspicious activity, safety concerns, incidents, and other security-related observations through CCTV monitoring
• Inventory and distribute radios, keys, and other park assets to operational team members.
• Act as a liaison between local law enforcement and park management.
• Testify observations, actions, and reports when required.
• Answer all guest and team member questions in a friendly manner and give appropriate guidance.
• Comply with all Morgan’s guidelines and polices.

Skills

Multitasking

Communication

Observational skills

Written communication

Education

High school diploma

Tools

Dispatch System

Job description

Description

REPORTS TO: Operations Manager

DEPT: Public Safety

POSITION SUMMARY:

• Monitor phone and radio traffic for calls for service and dispatch appropriate units. Monitor and respond to security radio calls using established radio codes and communication procedures.
• Make routine all-band announcements communicating attendance, ride operations, security statuses, and other pertinent information.
• Document and communicate park attendance, ride throughput, weather conditions, and ride wait times hourly to all park leadership and operational units.
• Document all events during calls for service electronically via Dispatch System.
• Monitor fire/security alarm system for triggered alarms and coordinate with alarm company, local authorities, and park security units to respond.
• Identify and report suspicious activity, safety concerns, incidents, and other security-related observations through CCTV monitoring
• Inventory and distribute radios, keys, and other park assets to operational team members.
• Act as a liaison between local law enforcement and park management.
• Testify observations, actions, and reports when required.
• Answer all guest and team member questions in a friendly manner and give appropriate guidance.
• Comply with all Morgan’s guidelines and polices.

Requirements

Minimum Requirements:

• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Ability to multi-task and work in an independent, fast-paced setting
• Must be able to demonstrate excellent written, verbal, and listening skills.
• Will be required to sit for extended periods of time.
• Must be able to work varied shifts, including weekends, evenings, holidays, and complete non-routine tasks as assigned.

WORKING CONDITIONS:

The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

• Primarily seated position with periods of standing and walking.
• Work environment includes an active outdoor amusement park with exposure to varying weather conditions.
• Continuous requirement for alertness and professional demeanor.
• Must adhere to appropriate park-issued attire standards.

Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.