Seasonal Office Tech & Facilities Specialist

H&R Block; Paterson (NJ); On-site; USD 26,560 - 39,798; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Employee Assistance Program

Fitness center

Associate discount

Travel insurance

Tax prep benefit

Job summary

H&R Block is seeking a seasonal Operations Technical Specialist to support the readiness of the seasonal tax office network. You will ensure offices are equipped, functional, and aligned with brand standards, working with DOCs, TIAs, and field leadership to open, operate, and close offices smoothly.

The role involves hands-on hardware setup, maintenance tasks, inventory management, and coordinating with district teams.

Qualifications

• Ability to follow direction while exercising sound judgment in a field-based environment.
• Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation.
• Basic technical knowledge, including experience setting up, maintaining, and troubleshooting computer hardware and office technology.
• Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs.
• Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously.
• Must have reliable transportation to travel between office locations as required.
• Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment.
• Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person.
• Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications

Responsibilities

• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards.
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance.
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation.
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low‑voltage electrical work.
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator.
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs.
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system.
• Deliver supplies and materials to and from office locations in a timely and organized manner.
• Maintain accurate inventory of district resources, supplies, and computer equipment.
• Maintain up-to-date technical knowledge of supported products and systems.
• Partner with district leadership and technology teams to support office readiness goals.
• Participate in required training and complete other duties as assigned.

Skills

Office hardware setup

Troubleshooting hardware

Brand standards compliance

Strong communication

Independent work

Physical stamina

Travel between offices

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Operations Technical Specialist to support the readiness of the seasonal tax office network. You will ensure offices are equipped, functional, and aligned with brand standards, working with DOCs, TIAs, and field leadership to open, operate, and close offices smoothly.

The role involves hands-on hardware setup, maintenance tasks, inventory management, and coordinating with district teams.