Seasonal Office Supervisor, Tax Operations Lead

Jth Tax Llc; Fort Oglethorpe (GA); Presencial; USD 23.000 - 30.000; A tiempo parcial

Descripción de la vacante

Liberty Tax Service in Fort Oglethorpe, GA is seeking an Office Supervisor to oversee daily operations of a single tax office during the busy season. You will lead staff, ensure accurate tax preparation, and deliver excellent customer service, acting as liaison to Regional Leadership.

This Seasonal role requires strong leadership, organization, and communication skills, with experience supervising tax preparers and familiarity with tax software.

Formación

• Strong leadership and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication abilities.
• Customer-focused mindset with strong interpersonal skills.
• Experience using Microsoft Office Suite and tax preparation software.
• Ability to work independently and manage staff performance effectively.
• Must have PTIN or eligible to receive it.
• Minimum 3 years previous tax preparation experience is preferred.

Responsabilidades

• Oversee day-to-day operations of the office, ensuring effective workflow and a professional environment.
• Oversee staffing, scheduling, and supervision of office employees including Tax Preparers and administrative personnel.
• Monitor and report office performance metrics, addressing any operational issues.
• Ensure delivery of exceptional client service throughout the tax season.
• Serve as the main point of contact for client concerns, resolving issues quickly and professionally.
• Maintain a clean, welcoming office environment that promotes positive customer experience.
• Ensure adherence to all company policies and procedures.
• Maintain compliance with federal, state, and local regulations applicable to tax operations.
• Monitor return preparation accuracy and assist staff with technical or compliance-related questions.
• Lead recruitment and onboarding of seasonal staff.
• Provide training, coaching, and performance feedback to all office employees.
• Foster a collaborative, high-performing team culture.
• Execute local marketing strategies to promote office visibility and drive business growth.
• Participate in outreach initiatives to attract new clients and build brand awareness.
• Ensure completion and submission of daily operational reports.
• Maintain organized and accurate documentation for client files, employee schedules, and performance metrics.

Conocimientos

Leadership

Multitasking

Communication

Customer service

Microsoft Office

Tax software

PTIN

Tax preparation

Educación

High school diploma or equivalent

Associate's degree or higher preferred

Descripción del empleo

Liberty Tax Service in Fort Oglethorpe, GA is seeking an Office Supervisor to oversee daily operations of a single tax office during the busy season. You will lead staff, ensure accurate tax preparation, and deliver excellent customer service, acting as liaison to Regional Leadership.

This Seasonal role requires strong leadership, organization, and communication skills, with experience supervising tax preparers and familiarity with tax software.