Seasonal Office Operations Technician

H&R Block; New Albany (MS); On-site; USD 20,664 - 34,440; Full time

Job summary

H&R Block is seeking a seasonal Operations Technical Specialist to ensure the office network is ready for openings and daily operations. You will support office setup, equipment installation, and brand compliance across multiple tax offices.

You will work with District Operations Coordinators and Technology Implementation Analysts, perform basic maintenance, install PC hardware, manage supplies, and help offices stay configured to brand standards.

Qualifications

• Ability to follow direction while exercising sound judgment in a field-based environment.
• Ability to lift and move office equipment weighing up to 55 pounds or more, with or without accommodation.
• Basic technical knowledge, including setting up, maintaining, and troubleshooting computer hardware and office technology.
• Flexible schedule for seasonal workload and travel between locations.

Responsibilities

• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards.
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance.
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation.
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low‑voltage electrical work.
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator.
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs.
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system.
• Deliver supplies and materials to and from office locations in a timely and organized manner.
• Maintain accurate inventory of district resources, supplies, and computer equipment.
• Maintain up‑to‑date technical knowledge of supported products and systems.
• Partner with district leadership and technology teams to support office readiness goals.
• Participate in required training and complete other duties as assigned.

Skills

Field-based work

Organizational skills

Problem solving

Communication skills

Independent work

Reliable transportation

Microsoft Office

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Office

Job description

H&R Block is seeking a seasonal Operations Technical Specialist to ensure the office network is ready for openings and daily operations. You will support office setup, equipment installation, and brand compliance across multiple tax offices.

You will work with District Operations Coordinators and Technology Implementation Analysts, perform basic maintenance, install PC hardware, manage supplies, and help offices stay configured to brand standards.