Seasonal Luxury Store Support & Clienteling

LVMH Group; Miami (FL); On-site; USD 25,000 - 34,000; Part time

Job summary

Loro Piana in Bal Harbour seeks a Seasonal Store Support Specialist to assist the store team and elevate the client experience. You will coordinate with colleagues, draw on product knowledge, and support operations across the business to ensure premium service.

You will engage clients, contribute to clienteling efforts, help manage CRM data and store displays, and support merchandise replenishment to maintain an exceptional luxury shopping environment.

Qualifications

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
• Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
• Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

Skills

Sales experience

Customer service

Teamwork

Microsoft Office

Tools

SAP

Microsoft Office

Job description

Loro Piana in Bal Harbour seeks a Seasonal Store Support Specialist to assist the store team and elevate the client experience. You will coordinate with colleagues, draw on product knowledge, and support operations across the business to ensure premium service.

You will engage clients, contribute to clienteling efforts, help manage CRM data and store displays, and support merchandise replenishment to maintain an exceptional luxury shopping environment.