Seasonal Luxury Sales Concierge

Brobston Group; New York (NY); On-site; USD 31,000 - 41,000; Full time

Job summary

Tiffany & Co. Seasonal Sales Support in New York, NY embodies the Tiffany brand in every client interaction during the holidays.

You will be a welcoming, helpful presence, delivering memorable service and assisting the sales team with wrapping, engraving and store operations. Responsibilities include leading floor experiences, stocking hospitality areas, managing waiting lists, and ensuring a pristine environment while collaborating with management to address client needs.

Qualifications

• Ability to work non-traditional hours including nights, weekends and holidays.
• Retail or luxury retail or client-facing experience.
• Strong verbal and written communication and client service skills.
• Ability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in the United States.

Responsibilities

• Be an effective brand ambassador, ensuring Clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand.
• Improve the Client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Assist with engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client’s purchase decision is finalized.
• Assist operations team with operational policies and procedures and after sales servicing to ensure store operations run optimally.
• Assist with inventory and special projects as needed.

Skills

Brand ambassador

Customer service

Communication

Hospitality

Multitasking

Flexibility

Job description

Tiffany & Co. Seasonal Sales Support in New York, NY embodies the Tiffany brand in every client interaction during the holidays.

You will be a welcoming, helpful presence, delivering memorable service and assisting the sales team with wrapping, engraving and store operations. Responsibilities include leading floor experiences, stocking hospitality areas, managing waiting lists, and ensuring a pristine environment while collaborating with management to address client needs.