Seasonal Luxury Retail Sales Associate - Flexible Schedule

Tapestry (Coach/Kate Spade); Rosemont (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Coach is a luxury fashion house seeking a Sales Support Associate to ensure a premium customer experience. You will greet clients, assist with product queries, operate the POS, and maintain organized stockrooms.

You’ll help with shipments and merchandising, while upholding brand standards and loss prevention guidelines. The role requires strong English communication, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ year of retail experience in luxury environment.
• Knowledge of fashion trends and market competition.
• Strong English language proficiency (EU note)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Attention to detail

Multitasking

Communication

English proficiency

Tools

POS systems

iPad/Laptop use

Walkie talkie

Job description

Coach is a luxury fashion house seeking a Sales Support Associate to ensure a premium customer experience. You will greet clients, assist with product queries, operate the POS, and maintain organized stockrooms.

You’ll help with shipments and merchandising, while upholding brand standards and loss prevention guidelines. The role requires strong English communication, attention to detail, and the ability to multitask in a fast-paced environment.