Seasonal Luxury Sales Support Associate

Tapestry (Coach/Kate Spade); Birch Run (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Coach is seeking a Sales Support Associate to help drive store success in a fast-paced luxury environment. You will welcome clients, operate the POS, manage stock, and assist with merchandising while upholding brand standards.

The role requires at least some retail experience, strong English, attention to detail, and the ability to multitask during peak periods. Flexible scheduling including weekends and holidays is expected.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales, etc.).
• Knowledge of fashion trends and marketplace competition.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Cash handling

Tools

POS system

iPad usage

Walkie talkie

Job description

Coach is seeking a Sales Support Associate to help drive store success in a fast-paced luxury environment. You will welcome clients, operate the POS, manage stock, and assist with merchandising while upholding brand standards.

The role requires at least some retail experience, strong English, attention to detail, and the ability to multitask during peak periods. Flexible scheduling including weekends and holidays is expected.