Seasonal Luxury Retail Associate - Sales & Client Experience

TUMI; Palm Desert (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Sick time

Employee Discount

Employee Assistance Program (EAP)

Job summary

TUMI is seeking a Holiday Sales Associate to deliver a premium client experience that reflects our brand ethos. You will build and maintain strong client relationships, drive sales through outstanding service, and contribute to a high-performance team in a luxury retail environment.

The role emphasizes client service, knowledge of luxury lifestyle markets, and growth opportunities as we work to increase sales, brand awareness, and KPI achievement.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Take pride in work and strive for excellence.
• Take responsibility for performance.
• Embody the company culture of coaching through fostering Tumi elite and skill practicing continuously with store team and provide constructive feedback to team members.
• Demonstrate organizational core values.
• Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
• Exercise strong verbal and written skills.
• Utilize active listening skills in order to seek understanding of others.
• Able to adjust communication to the intended audience.
• Demonstrate continuous dedication to ethical conduct in completion of job duties.
• Collaborate effectively with others.
• Openness to feedback from supervisors, peers and team.
• Ability to remain calm and deescalate situations.
• Manage personal timecards to ensure payroll accuracy.
• Complete all assigned tasks and meet deadlines.
• Adhere to all company policies and procedures.
• Ensure the store follows the visual guidelines and directives, inclusive of cleanliness standards.
• Ensure a consistent superior client experience.

Job description

TUMI is seeking a Holiday Sales Associate to deliver a premium client experience that reflects our brand ethos. You will build and maintain strong client relationships, drive sales through outstanding service, and contribute to a high-performance team in a luxury retail environment.

The role emphasizes client service, knowledge of luxury lifestyle markets, and growth opportunities as we work to increase sales, brand awareness, and KPI achievement.