Seasonal Luxury Client Services Specialist

Saks Fifth Avenue Llc; United States; On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k)

Employee Discount

Life Insurance

Disability Insurance

Critical Illness Insurance

Job summary

Bergdorf Goodman, a flagship luxury retailer in New York, seeks a Client Services Representative to deliver elevated hospitality and discretionary, white-glove service to discerning clients. You will anticipate needs, resolve inquiries with warmth, and maintain brand standards across luxury interactions.

As the primary contact for clients, you will balance operational precision with an intuitive understanding of luxury expectations, collaborating with docent teams and leadership to ensure

Qualifications

• Elevated hospitality mindset required.
• Service recovery expertise essential.
• Emotional intelligence and discreet service mindset.
• Previous experience in luxury hospitality or luxury retail environment preferred.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to adhere to policies and maintain standards.
• Detail-oriented with problem-solving skills for order processing and curbside operations.

Responsibilities

• Champion a culture of elevated hospitality rooted in discretion, personalization and warmth.
• Act as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment.
• Ensure every client interaction reflects the highest standard of luxury retail and white glove service.
• Partner with the Docent Teams to align hospitality tone and floor coverage.
• Collaborate with Store Leadership on service concerns and work to resolve.
• Support event execution and high-profile visits with precision and discretion as needed.

Skills

Elevated hospitality

Service recovery

Emotional intelligence

Luxury retail experience

Time management

Communication skills

Policy adherence

Detail-oriented

Cross-functional collaboration

Job description

Bergdorf Goodman, a flagship luxury retailer in New York, seeks a Client Services Representative to deliver elevated hospitality and discretionary, white-glove service to discerning clients. You will anticipate needs, resolve inquiries with warmth, and maintain brand standards across luxury interactions.

As the primary contact for clients, you will balance operational precision with an intuitive understanding of luxury expectations, collaborating with docent teams and leadership to ensure