Seasonal Licensed Healthcare Team Lead

TTEC; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company where you can ignite your career and lead a dynamic team! As a first-line manager, you'll motivate and mentor associates, ensuring exceptional customer experiences. This role offers the chance to develop your leadership skills while contributing to a culture of excellence. With competitive compensation, performance bonuses, and a commitment to your professional growth, this opportunity is perfect for those passionate about driving success and fostering team development. Embrace a culture that values diversity and inclusion, and be part of a global team that makes customers happy every day.

Benefits

Tuition Reimbursement

Paid Time Off (PTO)

Wellness Benefits

Healthcare Benefits

Performance Bonuses

Qualifications

• Ability to promote a performance-driven culture and strive for excellence.
• Mentor and inspire others with a customer-focused mindset.

Responsibilities

• Coach associates to ensure achievement of company and client goals.
• Manage multiple, complex ongoing tasks while monitoring team attendance.

Skills

Team Leadership

Customer Service

Coaching

Performance Management

Problem Solving

Education

Associate Degree or Equivalent Work Experience

Tools

MS Office

CRM Applications

Learning Management Systems

Job description

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. Our employees have spoken: our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United States says it all!

What You'll Do

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to meet goals, answer associates' questions, address issues, and handle customer escalations while ensuring a quality customer experience on every call as the first-line manager for your team.

You will report to the Ops Manager. We're looking for a leader who can act as one—encouraging and motivating your team to resolve issues, accomplish goals, and advance their careers.

During a Typical Day, You'll

• Coach associates to ensure achievement of company and client goals, address employee-related issues, and coordinate training on new or revised information about services, products, or processes.
• Manage multiple, complex ongoing tasks and projects while monitoring team absence and attendance.
• Motivate and mentor your team with honesty, providing feedback and recognizing good performance.
• Maintain an active Resident State Health Insurance License.

What You Bring to the Role

• Associate degree, technical school, or equivalent work experience.
• Ability to promote a performance-driven culture and strive for excellence.
• Support your team by providing the proper tools and systems for daily tasks.
• Mentor and inspire others.
• Customer-focused mindset.
• Proficiency with MS Office, CRM applications, and learning management systems.

Compensation and Benefits

• The anticipated pay range is $19-$21/hr.
• Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

What You Can Expect

• Supportive of your career and professional development.
• An inclusive culture and community-minded organization where giving back is encouraged.
• A global team of curious, lifelong learners guided by our company values.
• Information about paid time off (PTO), wellness, and healthcare benefits.
• A competitive compensation package, performance bonuses, and benefits like tuition reimbursement.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies build engaging, satisfied, and profitable customer experiences through a combination of humanity and technology. We serve many of the world's leading brands, communicating via calls, messaging, texting, and video chat with millions of customers daily. These exceptional experiences start with you.

TTEC is proud to be an equal opportunity employer committed to diversity and inclusion. We value and respect all cultures and perspectives within our global teams, reflecting the communities we serve. We strive to ensure all employees feel valued, belonging, and authentic at work. Diversity is our strength, enabling us to see things from different vantage points and allowing you to bring your unique value to the table.

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