Seasonal Licensed Healthcare Team Lead

TeleTech Holdings, Inc.; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values its employees and fosters a culture of excellence. As a first-line manager, you'll lead a dynamic team, ensuring quality customer experiences while driving performance and growth. This role offers an exciting opportunity to develop your leadership skills in a supportive environment. With competitive pay, professional development, and a commitment to inclusivity, you will play a vital role in shaping the future of customer service. If you are passionate about motivating others and making a difference, this is the perfect opportunity for you.

Benefits

Paid Time Off (PTO)

Tuition Reimbursement

Performance Bonuses

Health Insurance

Career Development Support

Qualifications

• Experience in a leadership role with a focus on customer service.
• Ability to motivate and mentor team members effectively.

Responsibilities

• Coach associates to achieve company and client goals.
• Manage multiple tasks while monitoring team attendance.
• Motivate and mentor your team, providing feedback.

Skills

Leadership

Customer Service

Coaching

Performance Management

Problem Solving

Education

Associate Degree

Technical School

Tools

MS Office

CRM Applications

Learning Management Systems

Job description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United States says it all!

What You’ll Do

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to meet goals, answer associates' questions, resolve issues, and handle customer escalations, ensuring quality customer experience on every call as the first-line manager for your team.

You’ll report to the Ops Manager. We’re looking for a leader to act as one—encouraging and motivating your team to resolve issues, accomplish goals, and influence their career growth.

During a Typical Day, You’ll

• Coach associates to ensure achievement of company and client goals, addressing employee issues and coordinating training on new or revised information related to services, products, or processes.
• Manage multiple, complex tasks and projects while monitoring team attendance and absence.
• Motivate and mentor your team with honesty, providing feedback and acknowledging good performance.
• Have an active Resident State Health Insurance License.

What You Bring to the Role

• Associate degree, technical school, or equivalent work experience.
• Promote a performance-driven culture and strive for excellence.
• Support your team with the proper tools and systems to accomplish daily tasks.
• Mentor and inspire others.
• Customer-focused mindset.
• Experience with MS Office, CRM applications, and learning management systems.

Compensation and Benefits

• Anticipated pay range: $19-$21/hr.
• Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

What You Can Expect

• Career and professional development support.
• An inclusive, community-minded organization that encourages giving back.
• A global team of curious, lifelong learners guided by our values.
• Information about paid time off (PTO), wellness, and healthcare benefits.
• A competitive compensation package, performance bonuses, and benefits like tuition reimbursement.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies build engaging, pleased, and profitable customer experiences through a blend of humanity and technology. We serve many iconic and hypergrowth brands, engaging with millions of customers daily via calls, messaging, text, and video chat. These exceptional experiences start with you.

TTEC is proud to be an equal opportunity employer. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive workforce that respects and empowers different cultures and perspectives. We aim to reflect the communities we serve by delivering excellent service, technology, and humanity. We ensure our employees feel valued, belonging, and comfortable being themselves at work. Diversity is our strength, enabling us to see things from different perspectives and allowing you to bring your unique value to the table.

#LI-Remote