Seasonal Lead Valet & Guest Experience Captain

Towne Park LLC; Chula Vista (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401k retirement savings plan

Job summary

Towne Towne is seeking a Lead Guest Service Captain to orchestrate the guest experience at a hotel site. Under the Account Manager, you will coordinate service standards, troubleshoot on site, and provide guidance when managers are not present.

This is not a managerial role, but involves critical decision support and reporting. You will greet guests within 30 seconds, assist with parking and bell services, and communicate effectively with guests, staff, and clients.

Qualifications

• High school diploma or GED is required.
• Must be at least 18 and able to pass background checks, MVR and drug screen.
• Must have valid driver’s license and clean driving record.
• Must be able to drive manual transmission and communicate in Standard English.

Responsibilities

• Greet guests promptly and maintain a friendly, professional demeanor.
• Open doors for guests and assist with parking and retrieval of vehicles.
• Check in guests, explain procedures, and handle guest inquiries calmly.
• Assist with bell services, directions, taxis, and reservations as needed.
• Lead by example, coordinate shifts, and report to the Account Manager.

Skills

Guest service

Communication

Driving

English proficiency

Education

High school diploma or GED

Job description

Towne Towne is seeking a Lead Guest Service Captain to orchestrate the guest experience at a hotel site. Under the Account Manager, you will coordinate service standards, troubleshoot on site, and provide guidance when managers are not present.

This is not a managerial role, but involves critical decision support and reporting. You will greet guests within 30 seconds, assist with parking and bell services, and communicate effectively with guests, staff, and clients.