Seasonal Keyholder & Customer Experience Lead

Ceridian HCM, Inc.; Conway (NH); On-site; USD 17,000 - 25,000; Full time

Job summary

Burton is expanding its seasonal pop-up store in North Conway, NH, seeking a Keyholder to connect with customers and the snowboarding community. You will lead by example, drive sales, and help manage daily store operations within a vibrant community-focused environment.

Ideal candidates bring 1–2 years of retail leadership and 2+ years of customer service experience, with a passion for engaging customers and representing the Burton brand at events and in-store activities.

Qualifications

• 1–2 years of Keyholder or sales lead experience or an equivalent role at a retail store is strongly desired.
• 2+ years of customer service experience, preferably in a specialty or sales-driven environment.
• Outgoing, social and enjoy engaging others.
• Able to effectively communicate with internal team members and external customers.
• Physical requirements include ability to twist, bend, squat, climb stairs, reach, safely lift 50 pounds, and stand for extended periods.

Responsibilities

• Drive a platinum experience for each Burton customer.
• Strive to achieve store sales goals.
• Open & close the store in the absence of the Store Manager and Assistant Manager.
• Take an active role in coaching and developing Store Associates.
• Demonstrate enthusiasm and stay current on products, moments, stories and events.
• Assist team in executing daily retail operations for smooth store function.
• Be an active member of the local community by attending and supporting in-store events.
• Model flexibility by working nights, weekends and holidays.
• Build visual displays as necessary and uphold all company policies.

Skills

Outgoing personality

Customer service

Communication

Job description

Burton is expanding its seasonal pop-up store in North Conway, NH, seeking a Keyholder to connect with customers and the snowboarding community. You will lead by example, drive sales, and help manage daily store operations within a vibrant community-focused environment.

Ideal candidates bring 1–2 years of retail leadership and 2+ years of customer service experience, with a passion for engaging customers and representing the Burton brand at events and in-store activities.