Seasonal Jewelry Ops & Client Experience Specialist

Brobston Group LLC; Oak Brook (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

Brobston Group LLC in Oak Brook, IL, seeks a seasonal back-of-house operations associate for a luxury jewelry retail store. You will execute order fulfillment, shipping, receiving, replenishment, and transfers to support store sales and service.

You will monitor inventory, reconcile discrepancies, prepare merchandise, handle repairs, and assist clients by phone and email. Collaboration with sales staff and management drives client experiences and operational excellence.

Qualifications

• Strong analytical skills and attention to detail.
• Proficient in Microsoft Word and Excel.
• Ability to work retail hours including nights, weekends and holidays.
• Organized, flexible and able to perform varied tasks based on business needs.
• Authorization to work in the United States.
• Preferred: college degree and/or GIA coursework or graduate gemologist credential.

Responsibilities

• Execute daily back-of-house operations including order fulfillment, shipping, receiving, replenishment, and transfers.
• Monitor, reconcile and report inventory discrepancies using reports and systems.
• Prepare merchandise, handle repairs, and manage care and handling procedures.
• Support sales staff by responding to client requests via phone and email and capturing client data.
• Collaborate with sales professionals and management to optimize sales opportunities and client experiences.

Skills

Analytical skills

Attention to detail

Customer service mindset

Multitasking

Education

College degree and/or GIA coursework or graduate gemologist credential

Tools

Microsoft Word

Microsoft Excel

Job description

Brobston Group LLC in Oak Brook, IL, seeks a seasonal back-of-house operations associate for a luxury jewelry retail store. You will execute order fulfillment, shipping, receiving, replenishment, and transfers to support store sales and service.

You will monitor inventory, reconcile discrepancies, prepare merchandise, handle repairs, and assist clients by phone and email. Collaboration with sales staff and management drives client experiences and operational excellence.