Seasonal IT Support Tech — 2nd Shift (Night/Wkend)

PlanetArt; Woodridge (IL); Presencial; USD 36.000 - 44.000; A tiempo parcial

Descripción de la vacante

PlanetArt is seeking a Temporary IT Ops Support specialist to back our Woodridge facility on a 2nd shift with mandatory overtime during peak season. You will respond to hardware, software, and network issues, support warehouse printers, RF devices, and end-user accounts.

The role requires local candidates, willingness to work nights and weekends, and a hands-on, customer-focused approach. Compensation ranges from $26 to $32 per hour, with potential overtime.

Formación

• Experience troubleshooting Citrix for basic user needs like accounts updates and connection issues.
• Experience troubleshooting printers, networks and RF devices for the warehouse operations team.
• Active Directory and 365 basic support knowledge.
• Willingness to work nights and weekends with mandatory overtime.
• Knowledge of VMware is a plus.

Responsabilidades

• Troubleshooting & Support: Diagnose and resolve hardware, software, and network issues via email, chat, or in-person. Supporting the warehouse environment, printers, rf devices, and helpdesk needs.
• Ticket Management: Log, track, prioritize, and resolve support requests using a ticketing system
• User Account Management: Create, modify, and disable user accounts, passwords, and permissions (Active Directory, Microsoft 365, etc.)
• Hardware Support: Set up, configure, and maintain desktops, laptops, printers, and peripherals
• Software Support: Install, update, and troubleshoot operating systems and business applications while supporting Citrix during PlanetArt's Q4 peak season
• Escalation: Escalate complex or unresolved issues to senior IT staff or appropriate teams
• Documentation: Maintain knowledge base articles, FAQs, and standard operating procedures

Conocimientos

Citrix troubleshooting

Printer support

RF devices

Network troubleshooting

Windows OS

Herramientas

Citrix

VMware

Active Directory

Microsoft 365

Descripción del empleo

PlanetArt is seeking a Temporary IT Ops Support specialist to back our Woodridge facility on a 2nd shift with mandatory overtime during peak season. You will respond to hardware, software, and network issues, support warehouse printers, RF devices, and end-user accounts.

The role requires local candidates, willingness to work nights and weekends, and a hands-on, customer-focused approach. Compensation ranges from $26 to $32 per hour, with potential overtime.