Seasonal In-Branch Customer Service Rep

Enterprise Holdings; Branford (CT); On-site; USD 20,000 - 28,000; Full time

Job summary

Enterprise Holdings in Branford, CT is seeking a Customer Assistance Representative Sr to deliver high-level service to both internal and external customers, primarily face-to-face, and to support branch and rental needs. This seasonal, full-time role offers hands-on training and administrative support responsibilities in a non-airport branch.

Starting on or after May 18, 2026 and ending by November 18, 2026, the position requires a 40-hour workweek, a valid driver's license, and the ability to

Qualifications

• Two years college experience or at least two years of customer service experience.
• Must be at least 18 years old and have a valid driver’s license.

Responsibilities

• Greet customers using prescribed dialogue on arrival.
• Identify found personal belongings and log into lost and found.
• Explain rental charges and provide accurate receipts.
• Provide information about transportation to the airport terminal and thank customers.
• Assess service satisfaction and document any dissatisfaction.
• Inspect vehicles for damage and direct customers to complete damage reports.
• Verify fuel level and ensure full tank upon return.
• Create service alerts for any mechanical or body damage reported by customers.
• Identify and tag vehicles with holds or recalls and move them to proper lots.
• Keep the lot organized to ensure easy access and proper traffic flow.
• Understand rental and return documents, fuel services, surcharges, and coverages.

Skills

Customer service

Face-to-face interaction

Communication

Education

Two years college experience

Job description

Enterprise Holdings in Branford, CT is seeking a Customer Assistance Representative Sr to deliver high-level service to both internal and external customers, primarily face-to-face, and to support branch and rental needs. This seasonal, full-time role offers hands-on training and administrative support responsibilities in a non-airport branch.

Starting on or after May 18, 2026 and ending by November 18, 2026, the position requires a 40-hour workweek, a valid driver's license, and the ability to