Seasonal HEAP Reception & File Clerk

South Shore Community Action Council, Inc.; Plymouth (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Half-hour paid lunch

Paid holidays

Massachusetts state sick leave

Seasonal position

Job summary

South Shore Community Action Council, Inc. in Plymouth, MA seeks a friendly Reception / File & Mail Clerk to join the HEAP team.

This full-time, seasonal role supports the Home Energy Assistance Program, greeting clients, handling calls, managing mail, and maintaining records with confidentiality. The position runs 37.5 hours weekly, Mon–Fri 8:30 a.m.–4:00 p.m., with a start in October 2026 and end around April 2027, paying $21.18/hour non-exempt.

Qualifications

• High School Diploma, HiSET, or GED equivalent.
• Microsoft Office Suite experience.
• Strong computer and organizational skills.
• Comfortable learning and using technology.
• Ability to work independently and as part of a team.
• Professional and compassionate telephone communication skills.
• Ability to interact respectfully and effectively with a diverse clientele.
• Ability to manage a busy workload while maintaining accuracy.

Responsibilities

• Welcome and assist clients in a professional and compassionate manner.
• Answer and direct telephone calls.
• Handle confidential information.
• Sort, date-stamp, file, and distribute incoming mail.
• Maintain organized paper and electronic files.
• Scan and upload documents.
• Perform copying, faxing, and other general office duties.
• Assist with day-to-day administrative needs of the HEAP program.
• Work efficiently in a fast-paced environment while maintaining accuracy and confidentiality.

Skills

Microsoft Office Suite experience

Strong computer skills

Organizational skills

Teamwork

Telephone communication

Diversity awareness

Time management

Education

High School Diploma/HiSET/GED

Job description

South Shore Community Action Council, Inc. in Plymouth, MA seeks a friendly Reception / File & Mail Clerk to join the HEAP team.

This full-time, seasonal role supports the Home Energy Assistance Program, greeting clients, handling calls, managing mail, and maintaining records with confidentiality. The position runs 37.5 hours weekly, Mon–Fri 8:30 a.m.–4:00 p.m., with a start in October 2026 and end around April 2027, paying $21.18/hour non-exempt.