Seasonal Guest Services & Stock Associate

Michaels Stores; Albany (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Mishop Michaels Albany Store is seeking a team member to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You will participate in stocking, merchandise recovery, and omni-channel processes like BOPIS and SFS while following SOPs and company policies.

The role requires standing for long periods, physical activity in a retail setting, and availability for nights, weekends, and early mornings.

Qualifications

• Retail and/or customer service experience preferred.
• Must be able to stand for long periods and move around the store.
• Ability to bend, lift, and reach; willingness to work nights, weekends and early mornings.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and enroll them.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance including returns and go-backs.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies; maintain a positive image and be a role model.

Skills

Customer service

Cash handling

Inventory stocking

POS operation

Job description

Mishop Michaels Albany Store is seeking a team member to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You will participate in stocking, merchandise recovery, and omni-channel processes like BOPIS and SFS while following SOPs and company policies.

The role requires standing for long periods, physical activity in a retail setting, and availability for nights, weekends, and early mornings.