Seasonal Guest Services Specialist - Arena

The Sports Facilities Advisory & Management; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

The Guest Services Team Member at Elevance Health Rink at Morris Bicentennial Plaza in Indianapolis provides the first point of contact for guests, delivering helpful information and guiding visitors through the facility's programs and offerings.

In a fast-paced, high-volume environment, you will greet guests, register them for leagues and clinics, process payments, handle waivers, manage event scores, operate phones, and uphold venue policies with professionalism.

Qualifications

• Able to work with a wide variety of ages from pre-school through adult.
• Flexible work schedule (nights, weekends, holidays and long hours) and regular attendance.
• Excellent verbal and written communication skills.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Must have excellent guest service skills.
• Must be detail-oriented and have outstanding organizational skills.
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations.
• Must be respectful and friendly to athletes, guests, visitors, spectators, leaders and fellow team members.
• Must work well with others.
• Must take personal initiative for the betterment of the team and venue.
• Commitment to the safety and well-being of others.

Responsibilities

• Greet guests and provide information and wayfinding as needed
• Provide courteous and friendly first-in-class service to all guests
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi-line phones
• Record waivers and event information
• Record event scores (tournaments/leagues) and print game sheets daily
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and/or direct to appropriate manager
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned

Skills

Communication

Guest service

Multi-tasking

Detail oriented

Teamwork

Flexibility

Problem solving

Organization

Job description

The Guest Services Team Member at Elevance Health Rink at Morris Bicentennial Plaza in Indianapolis provides the first point of contact for guests, delivering helpful information and guiding visitors through the facility's programs and offerings.

In a fast-paced, high-volume environment, you will greet guests, register them for leagues and clinics, process payments, handle waivers, manage event scores, operate phones, and uphold venue policies with professionalism.