Seasonal Guest Services Representative #146

Cal; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

Cal Am Properties Inc, formed in 1988, is one of the largest privately held operators of RV resorts, manufactured home communities and apartment communities in the United States. The Guest Services Representative will provide excellent customer service and resolve issues by offering solutions or arranging for service. Compensation is $16.00 hourly.

Schedule is Monday to Friday, 8:00 am to 4:00 pm. Responsibilities include assisting external customers, maintaining a friendly demeanor, processing

Qualifications

• Minimum Education High School or equivalent
• Minimum Experience 1 Year
• Minimum Field of Expertise Customer service
• Preferred Education Bachelors Degree
• Preferred Experience 2 Years
• Preferred Field of Expertise Customer service

Responsibilities

• Provides customer service to external customers
• Ensures full customer satisfaction without unnecessarily referring customers to other staff members
• Maintains a friendly helpful demeanor
• Provides information regarding policies and procedures terms and programs relating to the service area for outside customers
• Identifies and prioritizes problems and issues related to the service area
• Performs research offers solutions options and strategies
• Refers to the appropriate person or department as needed and/or arranges for service
• Maintains close contact with customers to give updates on progress toward resolution of issue or service request
• Uses information systems to input data maintains databases performs research for projects or issues generates reports etc
• Studies and maintains currency with all applicable policies and procedures contracts and related legal issues
• Interprets terms and conditions of contracts authorizes change/exceptions to contract terms generates contracts or forms for distribution
• Processes applications releases cancellations adjustments changes requests fees invoices and other related paperwork
• Verifies contracts or forms for completeness and accuracy of information
• Updates and maintains all necessary records and/or logs
• May act as a representative for the department at internal committee meetings
• Compiles and updates payroll and personnel information for department staff
• Notifies appropriate personnel in the event of an emergency
• Maintains complete and accurate records of all staff related safety incidents
• Provides services including processing and delivery of mail and packages e.g. UPS Federal Express Airborne and US Post Office
• Receives key deposits and issues keys and/or maintains and balances a cash drawer on a daily basis
• Assists in setup and scheduling of special events/promotions and equipment rental
• Composes memos and letters based on knowledge of departmental and company policies and procedures

Job description

Formed in 1988 Cal Am Properties Inc is one of the largest privately held operators of RV resorts manufactured home communities and apartment communities in the United States Through teamwork and dedication our staff are valued as an important component to our total success Everyone at Cal Am is continually working today for tomorrows lifestyle ensuring those we serve have an unparalleled experience of the highest quality

GUEST SERVICES REPRESENTATIVE

The Guest Service Representative will provide excellent customer service and resolve all issues by offering solutions explanations options or by arranging for service

Compensation 1600 Hourly

Schedule Monday to Friday from 800 am to 400 pm

Responsibilities

• Provides customer service to external customers
• Ensures full customer satisfaction without unnecessarily referring customers to other staff members
• Maintains a friendly helpful demeanor
• Provides information regarding policies and procedures terms and programs relating to the service area for outside customers
• Identifies and prioritizes problems and issues related to the service area
• Performs research offers solutions options and strategies
• Refers to the appropriate person or department as needed andor arranges for service
• Maintains close contact with customers to give updates on progress toward resolution of issue or service request
• Uses information systems to input data maintains databases performs research for projects or issues generates reports etc
• Studies and maintains currency with all applicable policies and procedures contracts and related legal issues
• Interprets terms and conditions of contracts authorizes changeexceptions to contract terms generates contracts or forms for distribution
• Processes applications releases cancellations adjustments changes requests fees invoices and other related paperwork
• Verifies contracts or forms for completeness and accuracy of information
• Updates and maintains all necessary records andor logs
• May act as a representative for the department at internal committee meetings
• Compiles and updates payroll and personnel information for department staff
• Notifies appropriate personnel in the event of an emergency
• Maintains complete and accurate records of all staff related safety incidents
• Provides services including processing and delivery of mail and packages eg UPS Federal Express Airborne and US Post Office
• Receives key deposits and issues keys andor maintains and balances a cash drawer on a daily basis
• Assists in setup and scheduling of special eventspromotions and equipment rental
• Composes memos and letters based on knowledge of departmental and company policies and procedures

Job Qualifications

• Minimum Education High School or equivalent Combined educationeducation as substitute for minimum education
• Minimum Experience 1 Year Combined educationexperience as a substitute for min experience
• Minimum Field of Expertise Customer servicePreferred Education Bachelors DegreePreferred Experience 2 YearsPreferred Field of Expertise Customer service