Seasonal Guest Experience Specialist

Cal; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

Cal Am Properties Inc, formed in 1988, is one of the largest privately held operators of RV resorts, manufactured home communities and apartment communities in the United States. The Guest Services Representative will provide excellent customer service and resolve issues by offering solutions or arranging for service. Compensation is $16.00 hourly.

Schedule is Monday to Friday, 8:00 am to 4:00 pm. Responsibilities include assisting external customers, maintaining a friendly demeanor, processing

Qualifications

• Minimum Education High School or equivalent
• Minimum Experience 1 Year
• Minimum Field of Expertise Customer service
• Preferred Education Bachelors Degree
• Preferred Experience 2 Years
• Preferred Field of Expertise Customer service

Responsibilities

• Provides customer service to external customers
• Ensures full customer satisfaction without unnecessarily referring customers to other staff members
• Maintains a friendly helpful demeanor
• Provides information regarding policies and procedures terms and programs relating to the service area for outside customers
• Identifies and prioritizes problems and issues related to the service area
• Performs research offers solutions options and strategies
• Refers to the appropriate person or department as needed and/or arranges for service
• Maintains close contact with customers to give updates on progress toward resolution of issue or service request
• Uses information systems to input data maintains databases performs research for projects or issues generates reports etc
• Studies and maintains currency with all applicable policies and procedures contracts and related legal issues
• Interprets terms and conditions of contracts authorizes change/exceptions to contract terms generates contracts or forms for distribution
• Processes applications releases cancellations adjustments changes requests fees invoices and other related paperwork
• Verifies contracts or forms for completeness and accuracy of information
• Updates and maintains all necessary records and/or logs
• May act as a representative for the department at internal committee meetings
• Compiles and updates payroll and personnel information for department staff
• Notifies appropriate personnel in the event of an emergency
• Maintains complete and accurate records of all staff related safety incidents
• Provides services including processing and delivery of mail and packages e.g. UPS Federal Express Airborne and US Post Office
• Receives key deposits and issues keys and/or maintains and balances a cash drawer on a daily basis
• Assists in setup and scheduling of special events/promotions and equipment rental
• Composes memos and letters based on knowledge of departmental and company policies and procedures

Job description

Cal Am Properties Inc, formed in 1988, is one of the largest privately held operators of RV resorts, manufactured home communities and apartment communities in the United States. The Guest Services Representative will provide excellent customer service and resolve issues by offering solutions or arranging for service. Compensation is $16.00 hourly.

Schedule is Monday to Friday, 8:00 am to 4:00 pm. Responsibilities include assisting external customers, maintaining a friendly demeanor, processing