Seasonal Guest Experience Usher

Oaklawn; Hot Springs (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Oaklawn is seeking an Usher to greet guests, direct them to seating, and provide top-tier customer service at events and games. You will help guests navigate the venue, answer questions, and support smooth operations behind the scenes.

Ideal candidates have 21+ years of age, a neat appearance, and prior customer service experience. Flexibility to work varied shifts and events is essential; the role is on-site at Oaklawn Racing Casino Resort.

Qualifications

• Must be at least 21 years of age.
• Fluency in English both verbal and non-verbal.
• Able to stand, stoop and walk for long periods.
• Previous customer service experience required.

Responsibilities

• Direct guests to seating areas and assist with venue amenities.
• Provide exceptional guest service and answer questions.
• Maintain a clean, safe, and professional environment.
• Promote Oaklawn promotions and upcoming events to guests.
• Usher guests to reserved seating areas.
• Address seating concerns and resolve issues as needed.
• Assist with bussing duties to keep seating areas tidy.
• Build positive relationships with season seat holders and regular guests.
• Overtime and punctual attendance are required.

Skills

Customer service

English fluency

Stand for long periods

Overtime capable

Team orientation

Education

High school diploma or GED

Job description

Oaklawn is seeking an Usher to greet guests, direct them to seating, and provide top-tier customer service at events and games. You will help guests navigate the venue, answer questions, and support smooth operations behind the scenes.

Ideal candidates have 21+ years of age, a neat appearance, and prior customer service experience. Flexibility to work varied shifts and events is essential; the role is on-site at Oaklawn Racing Casino Resort.