Seasonal Usher - Part Time (Day Shift)

Oaklawn; Hot Springs (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Oaklawn is seeking an Usher to greet guests, direct them to seating, and provide top-tier customer service at events and games. You will help guests navigate the venue, answer questions, and support smooth operations behind the scenes.

Ideal candidates have 21+ years of age, a neat appearance, and prior customer service experience. Flexibility to work varied shifts and events is essential; the role is on-site at Oaklawn Racing Casino Resort.

Qualifications

• Must be at least 21 years of age.
• Fluency in English both verbal and non-verbal.
• Able to stand, stoop and walk for long periods.
• Previous customer service experience required.

Responsibilities

• Direct guests to seating areas and assist with venue amenities.
• Provide exceptional guest service and answer questions.
• Maintain a clean, safe, and professional environment.
• Promote Oaklawn promotions and upcoming events to guests.
• Usher guests to reserved seating areas.
• Address seating concerns and resolve issues as needed.
• Assist with bussing duties to keep seating areas tidy.
• Build positive relationships with season seat holders and regular guests.
• Overtime and punctual attendance are required.

Skills

Customer service

English fluency

Stand for long periods

Overtime capable

Team orientation

Education

High school diploma or GED

Job description

_ Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas’ Employer of Choice. _

We are currently seeking a talented individual to become an Usher. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Usher/Usherette assists guests by directing them to the appropriate seating areas and other venue amenities, answers questions about the race track, and helps to solve guest issues as they arise. They also ensure that each guest attending any event held at Oaklawn is welcomed with the highest level of customer service. Always presents a friendly and professional image at Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary:

• Initiates and practices the highest level of guest service by ensuring that new and returning guests are provided with an exceptional experience.
• Engage in meaningful and personalized conversation while assisting customers in making informed choices regarding their Oaklawn experience.
• Ensure that guests are welcomed into a clean, safe and professional environment by taking ownership and having pride of the overall cleanliness of your work area.
• Review and retain information from Oaklawn in order to support and promote all business units by communicating details of marketing promotions and upcoming events.
• Usher guests to the appropriate reserved seating areas.
• Monitor the reserved seating section and maintain visibility with guests in order to identify seating concerns and address and resolve issues when needed.
• Assist in keeping customer seating areas clean throughout shift by assisting Food and Beverage with bussing duties.
• Enhance the customer experience by building and maintaining positive relationships with season seat holders and other regular guests.
• Ability to work required overtime.
• Regular punctual attendance required.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school graduate or GED preferred
• Fluency in English both verbal and non-verbal.
• Able to quickly adapt to changing conditions
• Neat, professional appearance with excellent personal hygiene
• Ability to maintain a calm, professional and friendly demeanor in all situations
• Able to adhere to and deliver Oaklawn’s Core Values
• Ability to work independently with limited supervision
• Ability to use hand held 2-way radio in a professional manner
• Able to work in varied weather conditions
• Must be able to stand, stoop and walk for long periods of time
• Ability to interact with guests and co-workers in a highly collaborative environment
• Previous customer service experience required

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to obtain and maintain an Arkansas Racing License.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn’s intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.