Seasonal Guest Experience Supervisor

Northgate Resorts Jellystone Park; Oxford (MS); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

401k Match

Medical, Dental, Vision

Vacation Discounts

Employee Appreciation

Pet Insurance

Job summary

Northgate Resorts is seeking a Guest Relations Supervisor for a seasonal, full-time role. The position leads the Reservations and Guest Relations team, ensuring high-quality guest service and efficient front desk operations.

Responsibilities include supervising staff, handling guest inquiries across phone, chat, and email, and maintaining check-in standards while adhering to company policies. The role requires strong leadership and a customer-first mindset.

Qualifications

• Experience in customer service, reservations, hospitality, and management preferred.
• Strong communication and problem solving skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Responds to guest complaints and escalates feedback to management as needed.
• Schedules staff, monitors payroll, and maintains payroll budget.
• Conducts daily standup meetings with the Guest Relations team to set priorities.
• Participates in recruitment and training for new hires and ongoing staff development.
• Supervises daily front desk operations and ensures reservations are accurate and policy-compliant.
• Monitors staff performance and provides real-time coaching and feedback.
• Maintains cleanliness and safety in front desk and lobby areas and ensures proper stock levels.

Skills

Guest relations

Team leadership

Customer service

Scheduling

Staff training

Job description

Northgate Resorts is seeking a Guest Relations Supervisor for a seasonal, full-time role. The position leads the Reservations and Guest Relations team, ensuring high-quality guest service and efficient front desk operations.

Responsibilities include supervising staff, handling guest inquiries across phone, chat, and email, and maintaining check-in standards while adhering to company policies. The role requires strong leadership and a customer-first mindset.