Guest Experience Supervisor — Seasonal

Northgate Resorts; Oxford (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

Northgate Resorts in Oxford, MS, seeks a Guest Relations Supervisor (age 18+) for a seasonal, full-time role reporting to the Office Manager. You will oversee Reservations and Guest Relations daily operations, ensure guest satisfaction, and lead a team in a fast-paced environment.

Responsibilities include handling complaints, supervising front desk, coordinating staff, training new hires, and maintaining service standards from check-in to post-stay follow-up.

Qualifications

• Experience in customer service, reservations, hospitality, and management preferred.

Responsibilities

• Oversees daily front desk operations and staff.
• Responds to guest inquiries via phone, chat, and email.
• Ensures reservations are accurate and align with company policies.
• Leads recruitment and training for Guest Relations staff.
• Maintains service standards and operational efficiency.

Skills

Customer service

Leadership

Staff training

Communication

Job description

Northgate Resorts in Oxford, MS, seeks a Guest Relations Supervisor (age 18+) for a seasonal, full-time role reporting to the Office Manager. You will oversee Reservations and Guest Relations daily operations, ensure guest satisfaction, and lead a team in a fast-paced environment.

Responsibilities include handling complaints, supervising front desk, coordinating staff, training new hires, and maintaining service standards from check-in to post-stay follow-up.