Seasonal Guest Experience Specialist - Stadium & Events

University of Southern California; Los Angeles (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

University of Southern California Auxiliary Services is seeking a Guest Experience Representative (Seasonal) at the Los Angeles Memorial Coliseum to greet guests, provide information, and resolve issues during events.

The role requires a High School diploma or equivalent, strong interpersonal and communication skills, basic computer knowledge, and the ability to work independently, prioritize tasks, and meet deadlines. The position pays $18.42 per hour and supports a dynamic guest experience.

Qualifications

• Minimum Education: High School diploma or equivalent combined experience.
• Strong interpersonal and communication skills are essential.
• Basic computer knowledge is required.
• Ability to work independently, prioritize and meet deadlines.
• Demonstrates commitment to USC's Unifying Values.

Responsibilities

• Greet and assist guests; provide services and resolve conflicts.
• Give directions, share information, and proactively find solutions.
• Operate customer service window and handle inquiries.
• Answer phone lines and direct calls to the proper staff.
• Process cash counter, phone and ticket orders; ensure accuracy.
• Assist with disability services as needed and maintain a friendly demeanor.

Skills

Interpersonal skills

Communication skills

Independent work

Time management

Patience under pressure

Customer service

Education

High School diploma or equivalent

Tools

Ticketing systems

Job description

University of Southern California Auxiliary Services is seeking a Guest Experience Representative (Seasonal) at the Los Angeles Memorial Coliseum to greet guests, provide information, and resolve issues during events.

The role requires a High School diploma or equivalent, strong interpersonal and communication skills, basic computer knowledge, and the ability to work independently, prioritize tasks, and meet deadlines. The position pays $18.42 per hour and supports a dynamic guest experience.