Guest Experience Representative (Seasonal), LA Memorial Coliseum

University of Southern California; Los Angeles (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

University of Southern California Auxiliary Services is seeking a Guest Experience Representative (Seasonal) at the Los Angeles Memorial Coliseum to greet guests, provide information, and resolve issues during events.

The role requires a High School diploma or equivalent, strong interpersonal and communication skills, basic computer knowledge, and the ability to work independently, prioritize tasks, and meet deadlines. The position pays $18.42 per hour and supports a dynamic guest experience.

Qualifications

• Minimum Education: High School diploma or equivalent combined experience.
• Strong interpersonal and communication skills are essential.
• Basic computer knowledge is required.
• Ability to work independently, prioritize and meet deadlines.
• Demonstrates commitment to USC's Unifying Values.

Responsibilities

• Greet and assist guests; provide services and resolve conflicts.
• Give directions, share information, and proactively find solutions.
• Operate customer service window and handle inquiries.
• Answer phone lines and direct calls to the proper staff.
• Process cash counter, phone and ticket orders; ensure accuracy.
• Assist with disability services as needed and maintain a friendly demeanor.

Skills

Interpersonal skills

Communication skills

Independent work

Time management

Patience under pressure

Customer service

Education

High School diploma or equivalent

Tools

Ticketing systems

Job description

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values. As the home for USC Trojans football since 1923, the Los Angeles Memorial Coliseum also plays host to concerts, international soccer matches, food festivals, and numerous other events. The Coliseum just completed a $315 million-dollar renovation that will usher in a new era of service as we continue to strive to be The Greatest Stadium in the World.

We are seeking a Guest Experience Representative (Seasonal) to join our rapidly growing team.

Guest Experience Representative (Seasonal)

Opportunity

USC is collecting resumes of potential customer service/events applicants for future Los Angeles Memorial Coliseum positions. Your application will be kept on file for consideration as openings occur.

Accountabilities

• Greet and assist guests by offering services, fulfilling special needs, and resolving conflicts.
• Listens effectively, communicates clearly, and always maintains a friendly demeanor.
• Must have knowledge of the Los Angeles Memorial Coliseum.
• Know how to give directions, solve issues and be pro-active in finding solutions.
• Provides accurate facility information and exceptional customer service to all customers.
• Must have patience to respond and assist confused or irate customers.
• Must be able to handle stressful situations in a calm and professional manner.
• Answers phone lines and direct calls to proper staff member/department.
• Must report issues and concerns to appropriate staff immediately.
• Operates "customer service window" and responds to customer inquiries, as needed.
• Provide customers with disability services as needed and has knowledge of services within the disabled community.
• Follows proper cash handling procedures regarding money and completes ticket reconciliation at the end of each shift.
• Receives and processes all cash counter, phone and meal ticket orders.
• Performs other related duties as assigned or requested.
• The University reserves the right to add or change duties at any time.

Qualifiers

• Minimum Education: High School diploma or equivalent combined experience.
• Minimum Field of Expertise: Strong interpersonal and communication skills.
• Basic computer knowledge.
• Ability to work independently, prioritize and meet strict deadlines.
• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.

Preferred Experience

• Prior sales and customer service experience; ticketing sales.

The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research.

Will you be one? Join us! FIGHT ON!

The hourly rate for this position is $18.42.

When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Qualifiers

• Minimum Education: High School diploma or equivalent combined experience.
• Minimum Field of Expertise: Strong interpersonal and communication skills.
• Basic computer knowledge.
• Ability to work independently, prioritize and meet strict deadlines.
• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

USC observes affirmative action obligations consistent with state and federal law.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities.

Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.

Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report

USC is a smoke-free environment.

Digital Accessibility

USC is a leading private research university located in the heart of downtown Los Angeles - a global center for arts, technology and international business.

As the largest private employer in the city - responsible for more than $5 billion annually in economic activity in the region - we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills.

As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work.

Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at [phone] or [e-mail].