Accessibility Representative (Seasonal), LA Memorial Coliseum

University of Southern California; Los Angeles (CA); On-site; USD 26,000 - 30,000; Part time

Job summary

University of Southern California is seeking an Accessibility Representative (Seasonal) to greet visitors, answer questions, and provide directions. The role supports staff with event-related communications, helps disabled guests, and handles meal tickets and related equipment.

Candidates should have a High School diploma, prior customer service experience, and strong interpersonal skills. The position is on-site at the Los Angeles Memorial Coliseum with a focus on safety and excellent service.

Qualifications

• High School diploma or equivalent combined experience.
• Prior customer service experience.
• Strong interpersonal and communication skills.
• Basic computer knowledge.
• Ability to work independently, prioritize and meet strict deadlines.
• Ability to lift 50 lbs or more.
• Ability to push heavy objects.
• Ability walk long distances for long periods of time.
• Valid CA driver's license required.
• Position will participate in the DMV Pull Notice System.
• A copy of DMV record will be required as a final condition of employment.
• For more information please visit the policy website.

Responsibilities

• Greet and assist guests by offering services, fulfilling special needs, and resolving conflicts.
• Listen effectively, communicate clearly, and always maintain a friendly demeanor.
• Provide accurate facility information and exceptional customer service to all customers.
• Answer phone lines and direct calls to proper staff member/department.
• Operate the customer service window and respond to customer inquiries, as needed.

Skills

Interpersonal skills

Communication skills

Basic computer knowledge

Education

High School diploma or equivalent

Job description

Accessibility Representative (Seasonal)

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values. As the home for USC Trojans football since 1923, the Los Angeles Memorial Coliseum also plays host to concerts, international soccer matches, food festivals, and numerous other events. The Coliseum just completed a $315 million-dollar renovation that will usher in a new era of service as we continue to strive to be “The Greatest Stadium in the World.”

The Opportunity

USC is collecting resumes of potential customer service/events applicants for future Los Angeles Memorial Coliseum positions. Your application will be kept on file for consideration as openings occur. The Accessibility Representative (Seasonal) position greets and assists visitors, answers questions, provides direction and appropriate information and performs clerical tasks, as assigned. The Accessibility Representative (Seasonal) communicates effectively and maintains high standards of customer service during all transactions, responds to customer inquiries regarding building information, directions, and policies. The Accessibility Representative (Seasonal) also assists staff with event-related calls and dispatch of personnel, incident resolution, meal ticket redeemable locations, events and general concerns. This position is also responsible for providing assistance to disabled guests, conducting internal ticket sales, and organizing and distributing meal tickets, radios, and equipment.

The Accountabilities

• Greet and assist guests by offering services, fulfilling special needs, and resolving conflicts.
• Listen effectively, communicate clearly, and always maintain a friendly demeanor.
• Must have knowledge of the Los Angeles Memorial Coliseum.
• Know how to give directions, solve issues and be pro-active in finding solutions.
• Provides accurate facility information and exceptional customer service to all customers.
• Must have patience to respond and assist confused or irate customers.
• Must be able to handle stressful situations in a calm and professional manner.
• Answers phone lines and direct calls to proper staff member/department.
• Must report issues and concerns to appropriate staff immediately.
• Operates “customer service window” and responds to customer inquiries, as needed.
• Provide customers with disability services as needed and has knowledge of services within the disabled community.
• Follows proper cash handling procedures regarding money and completes ticket reconciliation at the end of each shift.
• Receives and processes all cash counter, phone and meal ticket orders.
• Performs other related duties as assigned or requested.
• The University reserves the right to add or change duties at any time.

The Qualifiers

• Minimum Education: High School diploma or equivalent combined experience.
• Minimum Experience: Prior customer service experience.
• Minimum Field of Expertise: Strong interpersonal and communication skills.
• Basic computer knowledge.
• Ability to work independently, prioritize and meet strict deadlines.
• Ability to lift 50 lbs or more.
• Ability to push heavy objects.
• Ability to walk long distances for long periods of time.
• Valid CA driver's license required.
• Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System.
• A copy of DMV record will be required as a final condition of employment.
• For more information please visit the policy website.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.

What We Prefer

• Preferred Experience: Prior sales and customer service experience; ticketing sales.

The hourly rate for this position is $19.42. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities.

Digital Accessibility

USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work.

Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment.

Additional Qualifiers

• Minimum Education: High School diploma or equivalent combined experience.
• Minimum Experience: Prior customer service experience.
• Minimum Field of Expertise: Strong interpersonal and communication skills.
• Basic computer knowledge.
• Ability to work independently, prioritize and meet strict deadlines.
• Ability to lift 50 lbs or more.
• Ability to push heavy objects.
• Ability walk long distances for long periods of time.
• Valid CA driver's license required.
• Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System.
• A copy of DMV record will be required as a final condition of employment.
• For more information please visit the policy website.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.