Seasonal Guest Experience Specialist

Denver Zoo Conservation Alliance; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

A Family DCZA Membership

Exclusive Discounts

Sick Time Accrual

403(b) Retirement Account

Job summary

Denver Zoo Conservation Alliance (DZCA) is seeking a Seasonal Guest Services Representative for the 2026 Fall/Winter season. You will welcome guests, process payments, and help run daily operations with a focus on exceptional service and inclusivity.

You’ll assist with admissions, events, and memberships while balancing cash and upselling opportunities. The role may evolve with operational needs and requires teamwork across departments.

Qualifications

• Prior experience in customer service and cash handling is preferred.

Responsibilities

• Welcome and greet each guest in a friendly and professional manner while anticipating their needs.
• Provide an efficient and accurate collection of various fees, including admissions, attractions, memberships, programs, and events.
• Utilize suggestive upselling techniques to enhance the guest experience.
• Provide wayfinding support at various exhibits throughout the zoo to ensure the safety of guests and animals.
• Assist with various projects/activities for the Guest Services and Guest Operations department.
• Collaborate with all DZCA Departments and staff to provide an exceptional guest experience.
• Support guest entry into animal experience areas, providing policies for a positive guest experience and ensure animal safety.

Skills

Customer service

Cash handling

Bilingual Spanish/English

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

Denver Zoo Conservation Alliance (DZCA) is seeking a Seasonal Guest Services Representative for the 2026 Fall/Winter season. You will welcome guests, process payments, and help run daily operations with a focus on exceptional service and inclusivity.

You’ll assist with admissions, events, and memberships while balancing cash and upselling opportunities. The role may evolve with operational needs and requires teamwork across departments.